PRIVACY POLICY

Makhens Privacy Policy

Makhens Limousine & Concierge ApS (“Makhens,” “we,” “us,” or “our”) is committed to protecting your confidentiality and ensuring the security of your personal data. This Privacy Policy explains why and how we process your personal data and outlines the rights you have under applicable data protection laws. 

Contents:

  1. Controller and contact information
  2. Purpose and legal basis for processing
  3. Data we collect
  4. Third-party recipients
  5. Your rights under this policy

     

1. controller and Contact Information

The data controller responsible for collecting, processing, and using personal data on www.makhens.com is:

Danny Kaewmakhen Hansen (the owner)
Makhens Limousine & Concierge ApS
CVR No. 45140695
Grønnehøj 19 st tv,
DK-2720 Vanløse
E-mail: info@makhens.com
Telephone: +45 42 32 11 59

2. Purpose and Legal Basis for Processing

We collect personal data to provide a seamless experience, process your requests, and improve our services. For bookings and payments, we require additional information, securely shared with our payment provider (Stripe). Failure to provide necessary data may prevent us from fulfilling your request or completing your booking.

3. Data we collect

The following section outlines the types of personal data we collect.

3.1. Personal data
When you make a booking, send us a request, or contact us, we collect certain personal data necessary to process your request and provide the service(s). Cookies may also be used to improve your experience on our website by remembering your preferences or pre-filling request details (See our Cookie Policy for this). The types of personal data we may collect: First name Last name E-mail address Address Phone number Billing and payment information Examples on when we collect and process personal data including cookies are in the following scenarios: When you visit our website When you make a booking or submit a request When you contact us with questions, complaints, or feedback through our contact form
 
4. Third-Party Recipients
4.1. Third Parties

Data about your use of our website may be shared with third parties for various purposes, but only when necessary to effectively deliver our services and ensure our website functions as intended. Below is a list of the third parties we use:

  • Google Analytics Used for marketing purposes, and for optimization.
  • One.com Our website is hosted by One.com.
  • Stripe Stripe is the payment system we use. It collects details  such as full name, card number and details and billing and email address, transaction data and identity verification for payment, fraud prevention, and compliance with legal obligation. 
  • WordPress If you use the contact form on our website, the data is stored securely on our WordPress site, accessible only to the owner (Danny Kaewmakhen Hansen) and site administrators.
  • Outlook The requests sent through our contact form are also sent to our Outlook account (info@makhens.com), which uses encrypted protocols to protect your data from unauthorized access.
  • HubSpot We intent to use HubSpot’s CRM system to store and process data submitted through our website’s contact form including your activity on the website. When you provide information, it’s securely stored in our HubSpot database for customer relationship management purposes. This allows us to respond to inquiries, provide relevant information, and maintain communication records. HubSpot is GDPR compliant and offers features to manage consent and data privacy. 
  • CookieYes This WordPress plugin is used for our cookie policy, which ensures a pop-up with options to accept or reject the collection of cookies when you visit our website. For more information read our Cookie Policy.

For more detailed information about how each service provider handles your personal data, we encourage you to visit their respective websites and review their privacy policies.

 

5. Your rights
5.1. Overview of Your rights

As a user, you have rights under the GDPR regulation regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request the correction of any inaccurate or incomplete personal data.

  • Right to Erasure: You can request that we erase any personal data we hold about you.

  • Right to Restriction of Processing: You can request that we restrict processing of your personal data.

  • Right to Data Portability: You have the right to receive your personal data in a structured format.

  • Right to Object: You can object to the processing of your personal data under certain circumstances.

These rights do not include any data we are required to retain for administrative, legal, or security purposes. If you wish to exercise any of your rights or have questions about our privacy practices, please contact us at info@makhens.com. 

You can complain to the Danish Data Protection Agency (Datatilsynet handles complaints about personal data processing that may violate the GDPR Regulation) if you believe your privacy has been violated:

 

6. Updates To This Policy

We regularly review and update this policy to ensure it remains accurate and compliant with current regulations. We will notify users of significant changes via email or through a notice on our website. 

 

 

Last updated 22.02.2025